Privacy Policy

1. Introduction

Main Street AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our AI-powered phone systems and consulting services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and business information.
• Communication Data: Phone call recordings, transcriptions, and voice data when using our AI phone systems.
• Usage Data: Information about how you interact with our services, including access times and feature usage.
• Technical Data: IP address, browser type, device information, and operating system.

3. How We Use Your Information

We use the collected information for:

• Providing and improving our AI services and tools
• Processing phone calls and generating transcriptions
• Communicating with you about our services
• Analyzing usage patterns to enhance user experience
• Complying with legal obligations
• Protecting against fraud and unauthorized access

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in operating our services (e.g., OpenAI for AI processing, Twilio for telecommunications).
• Legal Requirements: When required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcriptions may be retained for quality assurance and service improvement purposes.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of certain data processing activities
• Receive a copy of your data in a portable format

8. Third-Party Services

Our services integrate with third-party platforms including OpenAI and Twilio. These services have their own privacy policies, and we encourage you to review them.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: mainstreetai313@gmail.com